[{"data":1,"prerenderedAt":430},["ShallowReactive",2],{"help-nav":3,"help-search":80,"help-page-en-billing-plan-limits-and-storage":266,"help-surround-en-billing-plan-limits-and-storage":428},[4],{"title":5,"path":6,"stem":7,"children":8,"page":41},"Help","\u002Fhelp","help",[9,42,53,64],{"title":10,"icon":11,"description":12,"path":13,"stem":14,"children":15,"page":41},"Getting Started","i-lucide-rocket",null,"\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started",[16,21,26,31,36],{"title":17,"path":18,"stem":19,"icon":12,"description":20},"What is EezieLead?","\u002Fhelp\u002Fgetting-started\u002Fwhat-is-eezielead","help\u002F1.getting-started\u002F1.what-is-eezielead","A one-minute overview of what EezieLead does for your WhatsApp business.",{"title":22,"path":23,"stem":24,"icon":12,"description":25},"Business App vs Cloud API — what you need before you start","\u002Fhelp\u002Fgetting-started\u002Fbusiness-app-vs-cloud-api","help\u002F1.getting-started\u002F2.business-app-vs-cloud-api","EezieLead runs on the WhatsApp Cloud API, not the WhatsApp Business App. Here's the difference and why it matters.",{"title":27,"path":28,"stem":29,"icon":12,"description":30},"Connecting your number — and why Facebook asks you to log in","\u002Fhelp\u002Fgetting-started\u002Fconnecting-your-number","help\u002F1.getting-started\u002F3.connecting-your-number","Connecting your WhatsApp number to EezieLead uses Meta's Embedded Signup, which starts with a Facebook login. Here's why that's normal.",{"title":32,"path":33,"stem":34,"icon":12,"description":35},"Already using this number on the WhatsApp Business App?","\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app","help\u002F1.getting-started\u002F4.already-on-business-app","Good news — you don't have to give up the green Business App. Meta's Coexistence connects your existing number to EezieLead while both keep running. Here's how, and what to know.",{"title":37,"path":38,"stem":39,"icon":12,"description":40},"Test before going live","\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live","help\u002F1.getting-started\u002F5.test-before-going-live","Your AI starts paused on purpose. Here's how to try it on your own phone first, then switch it on when you're happy with the replies.",false,{"title":43,"icon":44,"description":12,"path":45,"stem":46,"children":47,"page":41},"Messaging & AI","i-lucide-message-circle","\u002Fhelp\u002Fmessaging","help\u002F2.messaging",[48],{"title":49,"path":50,"stem":51,"icon":12,"description":52},"How the AI replies — the 24-hour window and human takeover","\u002Fhelp\u002Fmessaging\u002Fhow-ai-replies","help\u002F2.messaging\u002F1.how-ai-replies","When EezieLead's AI answers automatically, when it can't, and how to take over a conversation yourself.",{"title":54,"icon":55,"description":12,"path":56,"stem":57,"children":58,"page":41},"Leads & Customers","i-lucide-user-plus","\u002Fhelp\u002Fleads","help\u002F3.leads",[59],{"title":60,"path":61,"stem":62,"icon":12,"description":63},"When leads and customers get created","\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created","help\u002F3.leads\u002F1.when-leads-are-created","EezieLead builds a lead from each conversation automatically. Here's exactly when that happens and what \"customer\" means, so nothing feels hidden.",{"title":65,"icon":66,"description":12,"path":67,"stem":68,"children":69,"page":41},"Billing & Costs","i-lucide-credit-card","\u002Fhelp\u002Fbilling","help\u002F4.billing",[70,75],{"title":71,"path":72,"stem":73,"icon":12,"description":74},"Message costs — who bills what, and what stays free","\u002Fhelp\u002Fbilling\u002Fmessage-costs","help\u002F4.billing\u002F1.message-costs","Connecting to EezieLead doesn't change what Meta charges. Here's what Meta bills, what stays free, and what changes on 1 October 2026.",{"title":76,"path":77,"stem":78,"icon":12,"description":79},"Plan limits, and what happens when you hit them","\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage","help\u002F4.billing\u002F2.plan-limits-and-storage","What the AI conversation allowance covers, what the AI does when you run out, how long we keep your images and files, and what happens to a free account nobody uses.",[81,85,91,96,99,104,109,112,117,122,125,130,135,140,145,151,156,161,164,169,174,179,182,187,192,195,200,205,210,215,218,223,228,233,238,243,246,251,256,261],{"id":18,"title":17,"titles":82,"content":83,"level":84},[],"A one-minute overview of what EezieLead does for your WhatsApp business. EezieLead answers your WhatsApp customers with AI, captures every enquiry as a lead automatically, and lets a human take over any conversation at any time — all on your own WhatsApp number.",1,{"id":86,"title":87,"titles":88,"content":89,"level":90},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-eezielead#who-its-for","Who it's for",[17],"Small businesses that get more WhatsApp enquiries than they can answer by hand, and want fast, on-brand replies around the clock without hiring more staff.",2,{"id":92,"title":93,"titles":94,"content":95,"level":90},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-eezielead#what-youll-set-up","What you'll set up",[17],"Connect your numberEezieLead runs on the WhatsApp Cloud API, not the WhatsApp Business App. Before you start, it helps to know the difference between the two, then connect your number. Already using the Business App? You can keep it — see connecting an existing Business App number.Ground the AI in your businessAdd your FAQs and products so the AI answers from your information, not guesses. The more you add, the better it replies.Choose when a human steps inThe AI handles the everyday questions; you take over any chat the moment you want to reply yourself.Test it, then switch it onYour AI starts paused, so nothing reaches a customer until you say so. Try a real conversation from your own phone first, then switch it on when you're happy — see test before going live. You can read these guides before you sign up — they explain what WhatsApp requires so nothing takes you by surprise during setup.",{"id":23,"title":22,"titles":97,"content":98,"level":84},[],"EezieLead runs on the WhatsApp Cloud API, not the WhatsApp Business App. Here's the difference and why it matters. EezieLead runs on the WhatsApp Cloud API, not the WhatsApp Business App. These are two different products from Meta, and this one difference decides everything about your setup — so it's worth one minute now.",{"id":100,"title":101,"titles":102,"content":103,"level":90},"\u002Fhelp\u002Fgetting-started\u002Fbusiness-app-vs-cloud-api#the-two-products","The two products",[22],"The green WhatsApp Business App is the app you install on a phone and tap to reply by hand. The WhatsApp Cloud API is Meta's platform that lets software — like EezieLead — send and receive messages on your number automatically. Business AppCloud API (EezieLead)Where it runsAn app on one phoneMeta's cloud, connected to EezieLeadCan software auto-reply?No — the app has no API, everYes — that's the whole pointWho answersYou, by handAI first, you take over anytimeManual broadcast\u002FblastFree, manualReaching people outside the 24h window needs an approved template What each one costs is a separate question, and the answer changes on 1 October 2026. See message costs.",{"id":105,"title":106,"titles":107,"content":108,"level":90},"\u002Fhelp\u002Fgetting-started\u002Fbusiness-app-vs-cloud-api#why-it-matters-for-you","Why it matters for you",[22],"Already using this number on the green Business App? You don't have to give it up. With Meta's Coexistence, you connect your existing number to the Cloud API and keep using the Business App at the same time — both run together, and your chats stay put. We walk you through it in Already using this number on the Business App?. If your number is brand new (not yet on any WhatsApp Business product), you can go straight to connecting your number.",{"id":28,"title":27,"titles":110,"content":111,"level":84},[],"Connecting your WhatsApp number to EezieLead uses Meta's Embedded Signup, which starts with a Facebook login. Here's why that's normal. You connect your number through Embedded Signup — Meta's official, secure flow, built right into EezieLead. It opens a Facebook window and walks you through a few steps. The Facebook login is normal — it is not a bug and not a scam. Meta owns WhatsApp, and every WhatsApp Business account sits inside a Meta Business account, which you sign in to with a personal Facebook login. You are not handing over your personal Facebook to EezieLead — you're using it as the key that unlocks your business account.",{"id":113,"title":114,"titles":115,"content":116,"level":90},"\u002Fhelp\u002Fgetting-started\u002Fconnecting-your-number#why-facebook-is-involved","Why Facebook is involved",[27],"Think of it as three layers stacked on top of each other: Your personal Facebook login — just the key you sign in with.Your Meta Business account — your business's home on Meta (you can create one during the flow if you don't have one).Your WhatsApp number — lives inside that Meta Business account. So \"Facebook\" isn't becoming your WhatsApp account — it's simply how Meta verifies it's really you before letting EezieLead connect your number.",{"id":118,"title":119,"titles":120,"content":121,"level":90},"\u002Fhelp\u002Fgetting-started\u002Fconnecting-your-number#steps","Steps",[27],"Start the connectionIn EezieLead, tap Connect WhatsApp Business. A secure Meta window opens and explains what it's about to connect.Log in with FacebookSign in with your personal Facebook. If you manage a Facebook Page for your business, use that same login.Choose your business assetsPick or create your Meta Business portfolio and WhatsApp Business account. Already using this number on the green Business App? Choose \"Connect a WhatsApp Business App\" here — full details in Already using this number on the Business App?.Confirm your business detailsIf you're creating new assets, fill in the short business form — name, category, country, and website.Add and verify your numberEnter the WhatsApp number you want EezieLead to run on, then confirm the code Meta sends you. (Connecting an existing Business App number? You'll scan a quick QR code from your Business App instead — see the Coexistence guide.) Already using this number in the green WhatsApp Business App? Read Already using this number on the Business App? first — you keep the app, and nothing gets deleted.",{"id":33,"title":32,"titles":123,"content":124,"level":84},[],"Good news — you don't have to give up the green Business App. Meta's Coexistence connects your existing number to EezieLead while both keep running. Here's how, and what to know. If the number you want on EezieLead is already on the green WhatsApp Business App, here's the good news: you don't have to give it up. Meta's Coexistence connects your existing number to the Cloud API — the platform EezieLead runs on — while you keep using the Business App at the same time. No deleting your account, no re-registering, no lost chats.",{"id":126,"title":127,"titles":128,"content":129,"level":90},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#what-stays-the-same","What stays the same",[32],"You keep the Business App. Both run on the same number, side by side. EezieLead handles the AI replies once you switch the AI on; you can still open the app whenever you like.You can still follow up with customers by hand. One-to-one messaging from the Business App keeps working and stays free — those messages don't touch Cloud API pricing or the 24-hour window. From 1 October 2026 that's a cost difference and not just a convenience, see message costs.Your chats stay put. Nothing is deleted, past history stays in your WhatsApp Business App.It's not one-way. You're adding EezieLead alongside your app, not replacing it.",{"id":131,"title":132,"titles":133,"content":134,"level":90},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#a-few-things-to-know","A few things to know",[32],"Coexistence changes a few things on the Business App — none a dealbreaker for answering customers:Bulk broadcast lists become read-only. You can't create new broadcast lists (one-to-many blasts). Messaging customers one by one is unaffected.Keep your phone active. The link relies on your phone staying online — if your primary phone goes offline for roughly two weeks, Meta can drop the connection and you'd simply reconnect.Finish in one sitting. Complete the connection (including the QR scan) within a few hours of starting, or you'll just run through it again.",{"id":136,"title":137,"titles":138,"content":139,"level":90},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#how-to-connect","How to connect",[32],"Start connecting your numberBegin connecting your number in EezieLead as normal.Choose \"Connect a WhatsApp Business App\"When Meta asks which WhatsApp Business account to use, pick \"Connect a WhatsApp Business App\" — this links your existing number instead of creating a fresh one.Enter your numberEnter the same number that's on your Business App.Scan the QR from your Business AppYour WhatsApp Business App shows a \"Connect to the Business Platform\" prompt. Tap Connect, then scan the QR code in the signup window. This is the key step — you're linking from inside your own app, which is exactly why you never lose it.You're connectedYour number is now on EezieLead, and your Business App keeps working just as before. The AI stays paused until you test it and switch it on, so your customers notice nothing yet — see test before going live.",{"id":141,"title":142,"titles":143,"content":144,"level":90},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#if-meta-says-your-number-is-linked-to-automatic-events","If Meta says your number is linked to \"automatic events\"",[32],"At the step where you enter your number, Meta may stop you with this: Your phone number is already linked to Automatic Events. To use it for Embedded Signup, turn off Auto labels in Business Tools > Labels in your WhatsApp Business app. Automatic events (also called auto labels) is an optional WhatsApp feature that tags your chats as leads or orders on its own. Meta will not connect a number to the Cloud API while it's switched on, so you'll need to turn it off first. It takes a minute. Meta's error message is out of date. The Business App renamed Labels to Lists, so there is no \"Labels\" menu to find. Follow the steps below instead.",{"id":146,"title":147,"titles":148,"content":149,"level":150},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#turn-it-off-on-your-phone","Turn it off on your phone",[32,142],"Open the WhatsApp Business App and go to Tools.Tap Lists.Tap Auto-created lists are turned on.Tap Turn off. Then return to the signup window and enter your number again. WhatsApp's own guide, with screenshots, is here.",3,{"id":152,"title":153,"titles":154,"content":155,"level":150},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#or-turn-it-off-in-meta-business-suite","Or turn it off in Meta Business Suite",[32,142],"If your number is already in a Meta business portfolio, this is the switch that really counts: automatic events are managed here and synced down to the app. Go to business.facebook.com.Open Settings → Accounts → WhatsApp accounts and click your account.On the Summary tab, scroll to Privacy and data sharing.Switch off \"Automatically identify order, lead & other events from conversations in this account\".",{"id":157,"title":158,"titles":159,"content":160,"level":150},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#what-you-give-up","What you give up",[32,142],"Not much, and probably nothing you were using. Your labels stay. Existing labels and lists are untouched, and you can still tag chats by hand.EezieLead does this job better anyway. Every conversation becomes a proper lead record with the customer's details pulled out, not a coloured tag in a phone app.The one real loss: if you run click-to-WhatsApp ads that use these automatic events for conversion tracking, that signal stops. One thing to be aware of: this is a one-way door for that number. Once a number runs on the Cloud API, the Business App's automation features are no longer available on it, so auto labels won't come back.",{"id":38,"title":37,"titles":162,"content":163,"level":84},[],"Your AI starts paused on purpose. Here's how to try it on your own phone first, then switch it on when you're happy with the replies. When you finish setting up, your AI is paused. That's deliberate, not a fault. Your agent was written from the material you gave us minutes earlier, and a WhatsApp message can't be unsent, so you get to read its replies yourself before a customer ever does.",{"id":165,"title":166,"titles":167,"content":168,"level":90},"\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live#what-paused-means","What \"paused\" means",[37],"Customer messages still arrive and are still logged in your Inbox.The AI sends nothing automatically.You can reply by hand from the Inbox, or from your WhatsApp Business App if your number is on both.Leads are still captured from the conversations that come in. Paused means paused. Until you switch the AI on, no customer gets an automated reply, so keep answering them the way you do today.",{"id":170,"title":171,"titles":172,"content":173,"level":90},"\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live#try-it-on-your-own-phone-first","Try it on your own phone first",[37],"Add your test numberOn your dashboard, find the paused notice and enter your own mobile number in the test number field, then tap Save.This is the phone you'll message from, not your business number. While the AI is paused, this is the only number it will answer.Message your business numberOpen WhatsApp on that phone and send a message to your business number, exactly like a customer would. The AI replies to you, and only you.Ask it the hard questionsTry the things customers actually ask: prices, stock, opening hours, \"can I speak to someone\". Watch for wrong details, the wrong language, or a tone that doesn't sound like your business.Fix and try againAnything off usually comes from your Knowledge Base, Products, or Settings. Edit them, then send another message. Changes apply to your next message, there's nothing to redeploy.Switch the AI onHappy with it? Flip the AI paused switch at the top of your dashboard. From that moment the AI answers every customer, and your test number stops being special. Reset test chat on the dashboard wipes your test conversation so the next message starts fresh. Use it when you want to see the greeting and opening flow again, or after testing handover, which leaves that chat paused the way a real takeover would.",{"id":175,"title":176,"titles":177,"content":178,"level":90},"\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live#changing-your-mind-later","Changing your mind later",[37],"The switch works both ways. Flip it back to paused any time you want the AI off duty, over a holiday or while you rework your FAQs, and your test number becomes the only one it answers again.",{"id":50,"title":49,"titles":180,"content":181,"level":84},[],"When EezieLead's AI answers automatically, when it can't, and how to take over a conversation yourself. Once your AI is switched on, EezieLead reads what a customer wrote, finds the answer in your FAQs and product directory, and replies in a natural, on-brand way — usually within seconds. Here's what decides when it answers, so nothing feels like a surprise. Two things have to be true before the AI replies: the AI is switched on, and the customer messaged within the last 24 hours. A brand-new account starts switched off on purpose — see test before going live.",{"id":183,"title":184,"titles":185,"content":186,"level":90},"\u002Fhelp\u002Fmessaging\u002Fhow-ai-replies#the-24-hour-window","The 24-hour window",[49],"Once the AI is on, WhatsApp only lets businesses send free-form messages within 24 hours of the customer's last message. This is Meta's rule, not ours, and it shapes how the AI behaves. SituationWhat the AI doesCustomer messaged within the last 24 hoursReplies freely and automaticallyMore than 24 hours since their last messageCan't send a free-form reply; only an approved template can reach them So if a customer went quiet for a day or two and you want to re-open the chat, you have two ways to do it: send a pre-approved follow-up template through EezieLead, or simply message them by hand from your WhatsApp Business App — which stays free and needs no template, because your number is still on the app too. The 24-hour rule only limits automated messages sent through EezieLead. You keep your WhatsApp Business App, so you can always open it and message any customer one-to-one — free, anytime, no template.",{"id":188,"title":189,"titles":190,"content":191,"level":90},"\u002Fhelp\u002Fmessaging\u002Fhow-ai-replies#taking-over-a-conversation","Taking over a conversation",[49],"You're always in control, at two levels. Open any chat in your Inbox and pause the AI — from that point the AI stays silent in that chat and you reply yourself. Hand it back whenever you like, and the AI picks up again. The switch on your dashboard does the same thing for every conversation at once, which is how you take the AI off duty entirely. Use takeover for anything sensitive, high-value, or that just needs a human touch. The AI won't talk over you.",{"id":61,"title":60,"titles":193,"content":194,"level":84},[],"EezieLead builds a lead from each conversation automatically. Here's exactly when that happens and what \"customer\" means, so nothing feels hidden. EezieLead turns conversations into leads for you automatically — no forms, no manual data entry. Because this happens in the background, this page spells out exactly when and how, so it never feels like the app is making silent decisions.",{"id":196,"title":197,"titles":198,"content":199,"level":90},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#a-conversation-starts-the-moment-someone-messages","A conversation starts the moment someone messages",[60],"The first time a new number messages your WhatsApp, EezieLead opens a conversation for them and logs every message. Nothing is created for you to manage yet — it's just capturing the chat.",{"id":201,"title":202,"titles":203,"content":204,"level":90},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#a-lead-is-built-when-the-conversation-settles","A lead is built when the conversation settles",[60],"EezieLead waits until a conversation goes quiet for a while, then reads the whole chat and creates a lead from it — automatically. It waits on purpose: by the end of the conversation it has the full picture, so the lead is accurate instead of half-formed. Each lead pulls the useful details out of the chat for you, including: What they wanted — the reason they reached out.How they found you — the source, when it's mentioned.A short summary of the conversation.A status — the AI's read on whether they converted, are still deciding, or went cold.Whether a follow-up is worth it.",{"id":206,"title":207,"titles":208,"content":209,"level":90},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#reading-a-conversation-costs-a-credit","Reading a conversation costs a credit",[60],"Building a lead means an AI reads the whole conversation, so it draws on your plan's AI\nconversation allowance in the same way a reply does. A conversation counts once per month\nno matter how much happens in it, so if the AI already answered in that chat, its lead is\nfree. Where you notice this is a chat the AI never touched, one you handled yourself after\ntaking over, or every chat if you have switched the AI off. Those cost a credit each when\ntheir lead gets built. If you run out of allowance, lead building waits instead of being skipped. Those\nconversations stay in the queue and are picked up when your next month starts or when you\nupgrade. The chat itself is always kept in full, so nothing is lost either way.",{"id":211,"title":212,"titles":213,"content":214,"level":90},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#what-customer-means-here","What \"customer\" means here",[60],"There isn't a separate \"customer\" record to create. A customer is simply a lead whose status is Converted. The AI sets a first guess from the conversation, and you can change any lead's stage yourself — New, Contacted, Qualified, Won, or Lost — on the Leads page. Your changes always win over the AI's guess.",{"id":72,"title":71,"titles":216,"content":217,"level":84},[],"Connecting to EezieLead doesn't change what Meta charges. Here's what Meta bills, what stays free, and what changes on 1 October 2026. A fair question we hear a lot: \"The Business App is free — does connecting to EezieLead mean I now pay for messages?\" The honest answer: connecting doesn't change Meta's rates. WhatsApp's message pricing is set by Meta and is the same whether or not you use EezieLead. We never add a message fee of our own and never mark Meta's up.",{"id":219,"title":220,"titles":221,"content":222,"level":90},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#what-costs-what","What costs what",[71],"WhatsApp's pricing hinges on Meta's 24-hour customer service window, the 24 hours after a customer's last message to you. What you're doingCostThe AI replying inside the 24-hour windowFree until 30 September 2026, then billed per message by MetaReplying by hand from your WhatsApp Business AppFree, alwaysRe-opening a chat after 24 hours (a template message)Paid, per message",{"id":224,"title":225,"titles":226,"content":227,"level":90},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#what-changes-on-1-october-2026","What changes on 1 October 2026",[71],"Since November 2024, replies inside the 24-hour window have been free. From 1 October 2026 Meta bills them per message, at the same rates it charges for utility messages, which vary by country. This applies to every reply sent through the WhatsApp Business Platform, which is the Cloud API your number connects to. It doesn't matter who wrote the reply: Meta's own AI, a third-party assistant like ours, or a person typing in a shared inbox. There is no version of this that only hits automation. The date has been widely misreported as a charge on every WhatsApp business. It isn't. The free green WhatsApp Business app and the paid Business Platform are two separate products with two separate billing systems, and this change is Platform only. We walk through both in Meta Business Agent pricing.",{"id":229,"title":230,"titles":231,"content":232,"level":90},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#the-free-path-is-still-there","The free path is still there",[71],"This is the part worth knowing, and it's why Coexistence matters more from October than it did before. Meta's own documentation is explicit that messages you send from the WhatsApp Business App stay free, and that they \"do not create, extend, or affect Cloud API conversation windows or Cloud API pricing.\" Your app messages sit entirely outside the Platform's billing. So on a connected number you keep two ways to answer, on the same number, at the same time: Let the AI reply. Instant, around the clock, billed per message by Meta from October.Pick up your phone and reply in the Business App. Free, always, no template needed. A business that only ever had the Platform has no free option after October. You do.",{"id":234,"title":235,"titles":236,"content":237,"level":90},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#connecting-to-eezielead-doesnt-cost-you-more","Connecting to EezieLead doesn't cost you more",[71],"You keep everything that was free about your Business App. Manual one-to-one messages stay free and unlimited — Coexistence doesn't touch them. The only thing that changes is that bulk broadcast lists become read-only (no one-to-many blasts to a saved list). If your business runs on answering customers, you pay nothing extra for connecting; if it runs on mass promotions, weigh that one point.",{"id":239,"title":240,"titles":241,"content":242,"level":90},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#who-you-pay-and-where-to-see-the-rates","Who you pay, and where to see the rates",[71],"You pay Meta directly for any paid messages, through the payment method on your own WhatsApp Business account (the one you add during signup). EezieLead never bills you for WhatsApp messages and never marks them up. Your EezieLead subscription is separate: it covers the AI service, not your WhatsApp usage. Rates are set by Meta and vary by country and message type. See Meta's official estimates on the WhatsApp Business Platform pricing page.",{"id":77,"title":76,"titles":244,"content":245,"level":84},[],"What the AI conversation allowance covers, what the AI does when you run out, how long we keep your images and files, and what happens to a free account nobody uses. This page is about our limits. Meta's message fees are a separate thing and are\ncovered in Message costs.",{"id":247,"title":248,"titles":249,"content":250,"level":90},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#what-counts-as-an-ai-conversation","What counts as an AI conversation",[76],"Every plan includes a monthly allowance of AI conversations. A conversation counts once\nper calendar month, however many messages go back and forth in it. A customer who\nmessages you fifteen times on Tuesday and again on Friday is one conversation, not two,\nand not seventeen. Two things draw on the allowance, because both run a paid AI model: Replies the AI sends. The obvious one.Building the lead record, which happens once a conversation goes quiet and the AI\nreads the whole chat to summarise it. If the AI already replied in a chat, building its lead is free. You only spend a second\ncredit when there was no AI reply at all, which in practice means chats you took over\nyourself, and every chat if you have the AI switched off.",{"id":252,"title":253,"titles":254,"content":255,"level":90},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#when-you-run-out","When you run out",[76],"Two things change, and neither of them is a surprise bill. We do not charge overage. The AI stops replying until your next month starts or you upgrade. Your customers'\nmessages still arrive, your inbox still works, and you can answer by hand as usual. Lead building waits. Conversations that go quiet stay in the queue rather than being\nskipped, and they get processed when your allowance resets or you upgrade. The chats\nthemselves are always kept in full, so catching up later loses nothing. You get one email when you first hit the cap in a month, not one per conversation.",{"id":257,"title":258,"titles":259,"content":260,"level":90},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#how-long-we-keep-images-and-files","How long we keep images and files",[76],"Photos, voice notes, and documents from your conversations are deleted after: PlanMedia kept forFree30 daysStarter, Growth, Enterprise90 days The text of every conversation is kept for as long as your account is open, on every\nplan. So an old chat still reads in full, it just no longer has the attachments. Storing files costs us money for every day we hold them, and the shorter free window is a\nlarge part of how the free plan stays free. If you need a photo a customer sent, save it\nwhile the chat is recent.",{"id":262,"title":263,"titles":264,"content":265,"level":90},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#free-accounts-nobody-uses","Free accounts nobody uses",[76],"While your number is connected to us, WhatsApp delivers every message to our servers and\nwe pay to receive and store them, even when nobody has opened EezieLead in months. So\nfree accounts that go quiet get wound down. After 90 days with no AI replies, nothing sent from your EezieLead inbox, and no\nchanges to your settings or knowledge base, we email you. After another 30 days of the\nsame, we may disable the account. Disabling means EezieLead stops sending and receiving on your number. Your WhatsApp\nBusiness Account, your number, and your chats on Meta's side are yours and are untouched,\nand replying from the WhatsApp Business app on your phone carries on exactly as before.\nYour EezieLead data is kept, not deleted, and one email to us turns the account back on. Signing in, changing a setting, or letting the AI answer once resets the clock. Paid\naccounts are never wound down this way while they are paid.",{"id":267,"title":76,"body":268,"description":79,"extension":423,"icon":12,"meta":424,"navigation":12,"ogImage":425,"path":77,"seo":426,"stem":78,"__hash__":427},"help_en\u002Fhelp\u002F4.billing\u002F2.plan-limits-and-storage.md",{"type":269,"value":270,"toc":416},"minimark",[271,286,290,297,300,316,319,322,325,332,339,342,345,348,384,391,394,397,400,410,413],[272,273,274,275,279,280,285],"p",{},"This page is about ",[276,277,278],"strong",{},"our"," limits. Meta's message fees are a separate thing and are\ncovered in ",[281,282,284],"a",{"href":283},"\u002Fhelp\u002Fen\u002Fbilling\u002Fmessage-costs","Message costs",".",[287,288,248],"h2",{"id":289},"what-counts-as-an-ai-conversation",[272,291,292,293,296],{},"Every plan includes a monthly allowance of AI conversations. A conversation counts ",[276,294,295],{},"once\nper calendar month",", however many messages go back and forth in it. A customer who\nmessages you fifteen times on Tuesday and again on Friday is one conversation, not two,\nand not seventeen.",[272,298,299],{},"Two things draw on the allowance, because both run a paid AI model:",[301,302,303,310],"ul",{},[304,305,306,309],"li",{},[276,307,308],{},"Replies the AI sends."," The obvious one.",[304,311,312,315],{},[276,313,314],{},"Building the lead record",", which happens once a conversation goes quiet and the AI\nreads the whole chat to summarise it.",[272,317,318],{},"If the AI already replied in a chat, building its lead is free. You only spend a second\ncredit when there was no AI reply at all, which in practice means chats you took over\nyourself, and every chat if you have the AI switched off.",[287,320,253],{"id":321},"when-you-run-out",[272,323,324],{},"Two things change, and neither of them is a surprise bill. We do not charge overage.",[272,326,327,328,331],{},"The AI ",[276,329,330],{},"stops replying"," until your next month starts or you upgrade. Your customers'\nmessages still arrive, your inbox still works, and you can answer by hand as usual.",[272,333,334,335,338],{},"Lead building ",[276,336,337],{},"waits",". Conversations that go quiet stay in the queue rather than being\nskipped, and they get processed when your allowance resets or you upgrade. The chats\nthemselves are always kept in full, so catching up later loses nothing.",[272,340,341],{},"You get one email when you first hit the cap in a month, not one per conversation.",[287,343,258],{"id":344},"how-long-we-keep-images-and-files",[272,346,347],{},"Photos, voice notes, and documents from your conversations are deleted after:",[349,350,351,364],"table",{},[352,353,354],"thead",{},[355,356,357,361],"tr",{},[358,359,360],"th",{},"Plan",[358,362,363],{},"Media kept for",[365,366,367,376],"tbody",{},[355,368,369,373],{},[370,371,372],"td",{},"Free",[370,374,375],{},"30 days",[355,377,378,381],{},[370,379,380],{},"Starter, Growth, Enterprise",[370,382,383],{},"90 days",[272,385,386,387,390],{},"The ",[276,388,389],{},"text"," of every conversation is kept for as long as your account is open, on every\nplan. So an old chat still reads in full, it just no longer has the attachments.",[272,392,393],{},"Storing files costs us money for every day we hold them, and the shorter free window is a\nlarge part of how the free plan stays free. If you need a photo a customer sent, save it\nwhile the chat is recent.",[287,395,263],{"id":396},"free-accounts-nobody-uses",[272,398,399],{},"While your number is connected to us, WhatsApp delivers every message to our servers and\nwe pay to receive and store them, even when nobody has opened EezieLead in months. So\nfree accounts that go quiet get wound down.",[272,401,402,403,405,406,409],{},"After ",[276,404,383],{}," with no AI replies, nothing sent from your EezieLead inbox, and no\nchanges to your settings or knowledge base, we email you. After ",[276,407,408],{},"another 30 days"," of the\nsame, we may disable the account.",[272,411,412],{},"Disabling means EezieLead stops sending and receiving on your number. Your WhatsApp\nBusiness Account, your number, and your chats on Meta's side are yours and are untouched,\nand replying from the WhatsApp Business app on your phone carries on exactly as before.\nYour EezieLead data is kept, not deleted, and one email to us turns the account back on.",[272,414,415],{},"Signing in, changing a setting, or letting the AI answer once resets the clock. Paid\naccounts are never wound down this way while they are paid.",{"title":417,"searchDepth":90,"depth":90,"links":418},"",[419,420,421,422],{"id":289,"depth":90,"text":248},{"id":321,"depth":90,"text":253},{"id":344,"depth":90,"text":258},{"id":396,"depth":90,"text":263},"md",{},"\u002Fog-image.png",{"title":76,"description":79},"zzEcL3aoqnYrDcs1UI0gN1_Kr0FuyHJPMzyb87Woa-c",[429,12],{"title":71,"path":72,"stem":73,"children":-1},1788267804042]