[{"data":1,"prerenderedAt":742},["ShallowReactive",2],{"help-nav":3,"help-search":90,"help-page-en-messaging-how-follow-ups-work":362,"help-surround-en-messaging-how-follow-ups-work":739},[4],{"title":5,"path":6,"stem":7,"children":8,"page":46},"Help","\u002Fhelp","help",[9,47,63,74],{"title":10,"icon":11,"description":12,"path":13,"stem":14,"children":15,"page":46},"Getting Started","i-lucide-rocket",null,"\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started",[16,21,26,31,36,41],{"title":17,"path":18,"stem":19,"icon":12,"description":20},"What is EezieLead?","\u002Fhelp\u002Fgetting-started\u002Fwhat-is-eezielead","help\u002F1.getting-started\u002F1.what-is-eezielead","A one-minute overview of what EezieLead does for your WhatsApp business.",{"title":22,"path":23,"stem":24,"icon":12,"description":25},"Try your agent before you connect a number","\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent","help\u002F1.getting-started\u002F2.try-your-agent","Your AI answers you inside the app, before any WhatsApp number is involved. Nothing is sent, nothing is charged, and you can try a change before you save it.",{"title":27,"path":28,"stem":29,"icon":12,"description":30},"Business App vs Cloud API: what you need before customers can reach your AI","\u002Fhelp\u002Fgetting-started\u002Fbusiness-app-vs-cloud-api","help\u002F1.getting-started\u002F3.business-app-vs-cloud-api","EezieLead runs on the WhatsApp Cloud API, not the WhatsApp Business App. Here's the difference and why it matters.",{"title":32,"path":33,"stem":34,"icon":12,"description":35},"Connecting your number, and why Facebook asks you to log in","\u002Fhelp\u002Fgetting-started\u002Fconnecting-your-number","help\u002F1.getting-started\u002F4.connecting-your-number","Connecting your WhatsApp number to EezieLead uses Meta's Embedded Signup, which starts with a Facebook login. Here's why that's normal.",{"title":37,"path":38,"stem":39,"icon":12,"description":40},"Already using this number on the WhatsApp Business App?","\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app","help\u002F1.getting-started\u002F5.already-on-business-app","Good news, you don't have to give up the green Business App. Meta's Coexistence connects your existing number to EezieLead while both keep running.",{"title":42,"path":43,"stem":44,"icon":12,"description":45},"Test before going live","\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live","help\u002F1.getting-started\u002F6.test-before-going-live","Once your number is connected, send yourself a real WhatsApp message before any customer gets one. Your AI stays paused until you decide it's ready.",false,{"title":48,"icon":49,"description":12,"path":50,"stem":51,"children":52,"page":46},"Messaging & AI","i-lucide-message-circle","\u002Fhelp\u002Fmessaging","help\u002F2.messaging",[53,58],{"title":54,"path":55,"stem":56,"icon":12,"description":57},"How the AI replies: the 24-hour window and human takeover","\u002Fhelp\u002Fmessaging\u002Fhow-ai-replies","help\u002F2.messaging\u002F1.how-ai-replies","When EezieLead's AI answers automatically, when it can't, and how to take over a conversation yourself.",{"title":59,"path":60,"stem":61,"icon":12,"description":62},"How follow-ups work: one nudge to a lead who went quiet","\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work","help\u002F2.messaging\u002F2.how-follow-ups-work","What a follow-up sends, why Meta checks the message first, who qualifies for one, and what it costs.",{"title":64,"icon":65,"description":12,"path":66,"stem":67,"children":68,"page":46},"Leads & Customers","i-lucide-user-plus","\u002Fhelp\u002Fleads","help\u002F3.leads",[69],{"title":70,"path":71,"stem":72,"icon":12,"description":73},"When leads and customers get created","\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created","help\u002F3.leads\u002F1.when-leads-are-created","EezieLead builds a lead from each conversation automatically. Here's exactly when that happens and what \"customer\" means, so nothing feels hidden.",{"title":75,"icon":76,"description":12,"path":77,"stem":78,"children":79,"page":46},"Billing & Costs","i-lucide-credit-card","\u002Fhelp\u002Fbilling","help\u002F4.billing",[80,85],{"title":81,"path":82,"stem":83,"icon":12,"description":84},"Message costs: who bills what, and what stays free","\u002Fhelp\u002Fbilling\u002Fmessage-costs","help\u002F4.billing\u002F1.message-costs","Connecting to EezieLead doesn't change what Meta charges. Here's what Meta bills, what stays free, and what changes on 1 October 2026.",{"title":86,"path":87,"stem":88,"icon":12,"description":89},"Plan limits, and what happens when you hit them","\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage","help\u002F4.billing\u002F2.plan-limits-and-storage","What the AI conversation allowance covers, what happens when you run out, how long we keep your images and files, and what becomes of an unused free account.",[91,95,101,106,109,114,119,124,129,134,139,144,147,152,157,160,165,170,175,178,183,188,193,198,204,209,214,217,222,227,232,235,240,245,248,253,258,263,268,273,278,283,286,291,296,301,306,309,314,319,324,329,334,337,342,347,352,357],{"id":18,"title":17,"titles":92,"content":93,"level":94},[],"A one-minute overview of what EezieLead does for your WhatsApp business. EezieLead answers your WhatsApp customers with AI, captures every enquiry as a lead automatically, and lets a human take over any conversation at any time, all on your own WhatsApp number.",1,{"id":96,"title":97,"titles":98,"content":99,"level":100},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-eezielead#who-its-for","Who it's for",[17],"Small businesses that get more WhatsApp enquiries than they can answer by hand, and want fast, on-brand replies around the clock without hiring more staff.",2,{"id":102,"title":103,"titles":104,"content":105,"level":100},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-eezielead#what-youll-set-up","What you'll set up",[17],"Sign up with your emailThat's the whole first step. No Facebook login, no WhatsApp number, no card.Build your AI from your own materialPaste in your prices, hours and the questions you answer every day, or upload a price list and let it read that. Your agent is written from what you gave it, and your FAQs and products are what keep its answers accurate rather than guessed.Watch it answerA preview sits beside your agent's settings, so you can ask it things a customer would ask and see exactly what comes back. Still no WhatsApp number involved. See try your agent.Connect your WhatsApp numberWhen you want real customers reaching it. EezieLead runs on the WhatsApp Cloud API, so it helps to know the difference between that and the Business App first, then connect your number. Already using the Business App? You can keep it. See connecting an existing Business App number.Test it, then switch it onYour AI stays paused until you say otherwise, so nothing reaches a customer by accident. Try a real conversation from your own phone first, then switch it on when you're happy. See test before going live. You decide when a human steps in, at any point in that sequence. The AI handles the everyday questions and you take over any chat the moment you want to reply yourself. You can get as far as watching your AI answer before you deal with Meta at all. The WhatsApp side is step four, not step one, so you can find out whether this works for your business before committing anything to it.",{"id":23,"title":22,"titles":107,"content":108,"level":94},[],"Your AI answers you inside the app, before any WhatsApp number is involved. Nothing is sent, nothing is charged, and you can try a change before you save it. You don't need a WhatsApp number to find out whether this is any good. As soon as your agent is built, there's a preview sitting beside its settings, and you can ask it anything a customer would ask. Nothing here reaches a customer and nothing here is charged. No WhatsApp message is sent, no conversation is created, and it doesn't count against your plan's monthly AI conversation allowance.",{"id":110,"title":111,"titles":112,"content":113,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent#where-to-find-it","Where to find it",[22],"When you finish the setup wizard you land on it: Settings, with the preview docked on the right hand side. On a phone, tap Try it at the bottom of the screen. You can come back to it any time from Settings, before or after your number is connected.",{"id":115,"title":116,"titles":117,"content":118,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent#you-can-try-a-change-before-you-save-it","You can try a change before you save it",[22],"The preview reads the boxes as you've typed them, not the version that's saved. So you can change Tone & style, add an Example conversation, edit When to hand off to a human, and ask again straight away, without saving first and without leaving the page. The preview does not save anything for you. It only borrows what's on screen so you can hear how it sounds. Once you're happy, press Save. If you leave the page without pressing Save, your changes are gone and your real customers still get the old version. Two things do come from what's already saved: the facts on your Knowledge page and your Products, including any files the AI might send. Those are saved as you add them, so they're live in the preview too.",{"id":120,"title":121,"titles":122,"content":123,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent#youre-a-brand-new-customer","You're a brand new customer",[22],"Every preview conversation starts as someone who has never messaged you before. No past orders, no history. So if you ask \"where's my order\", it won't know, and that's correct rather than a fault.",{"id":125,"title":126,"titles":127,"content":128,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent#what-to-ask-it","What to ask it",[22],"Start with the suggestions under the box, then move on to what customers actually ask you: prices, what's in stock, opening hours, delivery areas, \"can I speak to someone\". Watch for four things: Wrong details. Usually a fact that's missing or out of date on your Knowledge page.The wrong language. Check Default language.A tone that doesn't sound like your business. Fix it in Tone & style, or better, in Example conversations.Handing over to you too early, or not at all. That's When to hand off to a human. Anything off is a setting or a missing fact, not a broken AI. Change it, ask again, hear the difference, then press Save.",{"id":130,"title":131,"titles":132,"content":133,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent#the-message-count-under-each-reply","The message count under each reply",[22],"Under each reply you'll see how many WhatsApp messages it would have been. That's worth watching, because from 1 October 2026 Meta charges per message, so it's what a reply like that would cost you. See message costs. Two things decide that number, and both are yours to change: Your Example conversations. The AI copies the shape of the examples you gave it. If your examples are one flowing answer, its replies are too. If you split your examples into short back-and-forth messages, it does the same.The Message style setting, beside the preview. Grouped keeps a reply together and only splits it where your examples do. Short bubbles breaks longer replies up into extra messages.",{"id":135,"title":136,"titles":137,"content":138,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent#if-the-replies-come-out-vague","If the replies come out vague",[22],"The preview tells you when this is why: with nothing on your Knowledge page and no Products, the AI has no facts to answer from, so all it can do is make small talk. Add a few of each, then try again.",{"id":140,"title":141,"titles":142,"content":143,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftry-your-agent#how-much-you-can-practise","How much you can practise",[22],"The preview is free and doesn't touch your plan's allowance. There is a limit so it stays that way: 30 replies an hour, and 300 a month. That's far more than tuning an agent needs, and if you do reach it the panel tells you which limit you hit and when it lifts. See plan limits. When it's answering the way you'd answer, you're ready for the next part: connect your WhatsApp number, then test it on your own phone before real customers reach it.",{"id":28,"title":27,"titles":145,"content":146,"level":94},[],"EezieLead runs on the WhatsApp Cloud API, not the WhatsApp Business App. Here's the difference and why it matters. EezieLead runs on the WhatsApp Cloud API, not the WhatsApp Business App. These are two different products from Meta, and this one difference decides what happens when you connect a number, so it's worth one minute now. None of this stops you starting. You can sign up, build your AI and watch it answer without any of it. This page is about the step after that, when you want real customers reaching it.",{"id":148,"title":149,"titles":150,"content":151,"level":100},"\u002Fhelp\u002Fgetting-started\u002Fbusiness-app-vs-cloud-api#the-two-products","The two products",[27],"The green WhatsApp Business App is the app you install on a phone and tap to reply by hand. The WhatsApp Cloud API is Meta's platform that lets software, like EezieLead, send and receive messages on your number automatically. Business AppCloud API (EezieLead)Where it runsAn app on one phoneMeta's cloud, connected to EezieLeadCan software auto-reply?No, the app has no API, everYes, that's the whole pointWho answersYou, by handAI first, you take over anytimeManual broadcast\u002FblastFree, manualReaching people outside the 24h window needs an approved template What each one costs is a separate question, and the answer changes on 1 October 2026. See message costs.",{"id":153,"title":154,"titles":155,"content":156,"level":100},"\u002Fhelp\u002Fgetting-started\u002Fbusiness-app-vs-cloud-api#why-it-matters-for-you","Why it matters for you",[27],"Already using this number on the green Business App? You don't have to give it up. With Meta's Coexistence, you connect your existing number to the Cloud API and keep using the Business App at the same time, both run together, and your chats stay put. We walk you through it in Already using this number on the Business App?. If your number is brand new (not yet on any WhatsApp Business product), you can go straight to connecting your number.",{"id":33,"title":32,"titles":158,"content":159,"level":94},[],"Connecting your WhatsApp number to EezieLead uses Meta's Embedded Signup, which starts with a Facebook login. Here's why that's normal. You connect your number through Embedded Signup, Meta's official, secure flow, built right into EezieLead. It opens a Facebook window and walks you through a few steps. This isn't the first thing you do. By the time you get here you've usually built your AI and watched it answer, so you already know whether it's worth connecting a number to.",{"id":161,"title":162,"titles":163,"content":164,"level":100},"\u002Fhelp\u002Fgetting-started\u002Fconnecting-your-number#what-connecting-gives-you","What connecting gives you",[32],"Everything that needs a real WhatsApp number, and nothing else: Real customers reach your AI. The whole point.A test number, so you can message your business number from your own phone while the AI is still paused. See test before going live.Replying from Conversations, so you can answer by hand inside EezieLead as well as from your phone.Follow-up messages, for re-opening a chat after WhatsApp's 24-hour window closes. The Facebook login is normal. It is not a bug and not a scam. Meta owns WhatsApp, and every WhatsApp Business account sits inside a Meta Business account, which you sign in to with a personal Facebook login. You are not handing over your personal Facebook to EezieLead. You're using it as the key that unlocks your business account.",{"id":166,"title":167,"titles":168,"content":169,"level":100},"\u002Fhelp\u002Fgetting-started\u002Fconnecting-your-number#why-facebook-is-involved","Why Facebook is involved",[32],"Think of it as three layers stacked on top of each other: Your personal Facebook login. Just the key you sign in with.Your Meta Business account. Your business's home on Meta (you can create one during the flow if you don't have one).Your WhatsApp number. It lives inside that Meta Business account. So \"Facebook\" isn't becoming your WhatsApp account. It's simply how Meta verifies it's really you before letting EezieLead connect your number.",{"id":171,"title":172,"titles":173,"content":174,"level":100},"\u002Fhelp\u002Fgetting-started\u002Fconnecting-your-number#steps","Steps",[32],"Find the Connect pageIn EezieLead, open Connect WhatsApp. Three things lead there, whichever you notice first: the Connect your WhatsApp number row in your setup panel, the setup card at the bottom of the sidebar, or the checklist on Home.Start the connectionTap Connect WhatsApp Business. A secure Meta window opens and explains what it's about to connect.Log in with FacebookSign in with your personal Facebook. If you manage a Facebook Page for your business, use that same login.Choose your business assetsPick or create your Meta Business portfolio and WhatsApp Business account. Already using this number on the green Business App? Choose \"Connect a WhatsApp Business App\" here. Full details in Already using this number on the Business App?.Confirm your business detailsIf you're creating new assets, fill in the short business form: name, category, country, and website.Add and verify your numberEnter the WhatsApp number you want EezieLead to run on, then confirm the code Meta sends you. (Connecting an existing Business App number? You'll scan a quick QR code from your Business App instead. See the Coexistence guide.) Already using this number in the green WhatsApp Business App? First, read Already using this number on the Business App?. You keep the app, and nothing gets deleted.",{"id":38,"title":37,"titles":176,"content":177,"level":94},[],"Good news, you don't have to give up the green Business App. Meta's Coexistence connects your existing number to EezieLead while both keep running. If the number you want on EezieLead is already on the green WhatsApp Business App, here's the good news: you don't have to give it up. Meta's Coexistence connects your existing number to the Cloud API, the platform EezieLead runs on, while you keep using the Business App at the same time. No deleting your account, no re-registering, no lost chats.",{"id":179,"title":180,"titles":181,"content":182,"level":100},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#what-stays-the-same","What stays the same",[37],"You keep the Business App. Both run on the same number, side by side. EezieLead handles the AI replies once you switch the AI on; you can still open the app whenever you like.You can still follow up with customers by hand. One-to-one messaging from the Business App keeps working and stays free. Those messages don't touch Cloud API pricing or the 24-hour window. From 1 October 2026 that's a cost difference and not just a convenience, see message costs.Your chats stay put. Nothing is deleted, past history stays in your WhatsApp Business App.It's not one-way. You're adding EezieLead alongside your app, not replacing it.",{"id":184,"title":185,"titles":186,"content":187,"level":100},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#a-few-things-to-know","A few things to know",[37],"Coexistence changes a few things on the Business App, none a dealbreaker for answering customers:Bulk broadcast lists become read-only. You can't create new broadcast lists (one-to-many blasts). Messaging customers one by one is unaffected.Keep your phone active. The link relies on your phone staying online. If your primary phone goes offline for roughly two weeks, Meta can drop the connection and you'd simply reconnect.Finish in one sitting. Complete the connection (including the QR scan) within a few hours of starting, or you'll just run through it again.",{"id":189,"title":190,"titles":191,"content":192,"level":100},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#how-to-connect","How to connect",[37],"Start connecting your numberOpen Connect WhatsApp in EezieLead, from your setup panel or the setup card in the sidebar, and begin connecting your number as normal.Choose \"Connect a WhatsApp Business App\"When Meta asks which WhatsApp Business account to use, pick \"Connect a WhatsApp Business App\". This links your existing number instead of creating a fresh one.Enter your numberEnter the same number that's on your Business App.Scan the QR from your Business AppYour WhatsApp Business App shows a \"Connect to the Business Platform\" prompt. Tap Connect, then scan the QR code in the signup window. This is the key step. You're linking from inside your own app, which is exactly why you never lose it.You're connectedYour number is now on EezieLead, and your Business App keeps working just as before. The AI stays paused until you test it and switch it on, so your customers notice nothing yet. Both the test number and the button that takes it live are in your setup panel, from the setup card at the bottom of the sidebar. See test before going live.",{"id":194,"title":195,"titles":196,"content":197,"level":100},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#if-meta-says-your-number-is-linked-to-automatic-events","If Meta says your number is linked to \"automatic events\"",[37],"At the step where you enter your number, Meta may stop you with this: Your phone number is already linked to Automatic Events. To use it for Embedded Signup, turn off Auto labels in Business Tools > Labels in your WhatsApp Business app. Automatic events (also called auto labels) is an optional WhatsApp feature that tags your chats as leads or orders on its own. Meta will not connect a number to the Cloud API while it's switched on, so you'll need to turn it off first. It takes a minute. Meta's error message is out of date. The Business App renamed Labels to Lists, so there is no \"Labels\" menu to find. Follow the steps below instead.",{"id":199,"title":200,"titles":201,"content":202,"level":203},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#turn-it-off-on-your-phone","Turn it off on your phone",[37,195],"Open the WhatsApp Business App and go to Tools.Tap Lists.Tap Auto-created lists are turned on.Tap Turn off. Then return to the signup window and enter your number again. WhatsApp's own guide, with screenshots, is here.",3,{"id":205,"title":206,"titles":207,"content":208,"level":203},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#or-turn-it-off-in-meta-business-suite","Or turn it off in Meta Business Suite",[37,195],"If your number is already in a Meta business portfolio, this is the switch that really counts: automatic events are managed here and synced down to the app. Go to business.facebook.com.Open Settings → Accounts → WhatsApp accounts and click your account.On the Summary tab, scroll to Privacy and data sharing.Switch off \"Automatically identify order, lead & other events from conversations in this account\".",{"id":210,"title":211,"titles":212,"content":213,"level":203},"\u002Fhelp\u002Fgetting-started\u002Falready-on-business-app#what-you-give-up","What you give up",[37,195],"Not much, and probably nothing you were using. Your labels stay. Existing labels and lists are untouched, and you can still tag chats by hand.EezieLead does this job better anyway. Every conversation becomes a proper lead record with the customer's details pulled out, not a coloured tag in a phone app.The one real loss: if you run click-to-WhatsApp ads that use these automatic events for conversion tracking, that signal stops. One thing to be aware of: this is a one-way door for that number. Once a number runs on the Cloud API, the Business App's automation features are no longer available on it, so auto labels won't come back.",{"id":43,"title":42,"titles":215,"content":216,"level":94},[],"Once your number is connected, send yourself a real WhatsApp message before any customer gets one. Your AI stays paused until you decide it's ready. This is the second test, the one on real WhatsApp. The first one needs no number at all: the preview beside your agent's settings is where you catch most of what's wrong, and it's faster because nothing has to be sent. What the preview can't show you is the real thing: how it looks in WhatsApp on a phone, how fast the messages arrive, whether photos and files come through. So once your number is connected, you do it once for real, on your own phone, before any customer is involved.",{"id":218,"title":219,"titles":220,"content":221,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live#what-paused-means","What \"paused\" means",[42],"Your AI is paused when your number first connects. That's deliberate, not a fault. A WhatsApp message can't be unsent, so you get to read its replies before a customer ever does. Customer messages still arrive and are still logged under Conversations.The AI sends nothing automatically.You can reply by hand from Conversations, or from your WhatsApp Business App if your number is on both.Leads are still captured from the conversations that come in. Paused means paused. Until you switch the AI on, no customer gets an automated reply, so keep answering them the way you do today.",{"id":223,"title":224,"titles":225,"content":226,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live#try-it-on-your-own-phone","Try it on your own phone",[42],"Open your setup panelEverything in this section lives in one place: the setup card at the bottom of the sidebar. Click it on any screen and a panel slides out with what's left to do, your test number, and the button that takes the AI live.If you're looking for this on Home, it isn't there. Home only shows a paused notice after you've taken the AI live at least once. Before that it shows a short checklist instead, and See what's left opens the same panel.Add your test numberIn the panel, find Try it on your own number and enter your own mobile number, then tap Save.This is the phone you'll message from, not your business number. While the AI is paused, this is the only number it will answer.Message your business numberOpen WhatsApp on that phone and send a message to your business number, exactly like a customer would. The AI replies to you, and only you.Ask it the hard questionsTry what customers actually ask: prices, stock, opening hours, \"can I speak to someone\". Watch for wrong details, the wrong language, or a tone that doesn't sound like your business. Send a photo if customers do.Fix and try againAnything off usually comes from Knowledge, Products, or Settings. Edit them, press Save, then send another message. Saved changes apply to your next message, there's nothing to redeploy.For anything about wording or tone, the preview is the quicker loop, because it can read a change before you save it. Just remember it changes nothing on its own: press Save in Settings, or WhatsApp keeps giving you the old version.Switch the AI onHappy with it? In the same panel, press the button that switches your AI on. The first time, that's Switch my AI on at the bottom of the panel. Afterwards it's a Switch on button on the Switch your AI on row.From that moment the AI answers every customer, and your test number stops being special. You can pause it again any time. Once you've saved a test number, a Reset test chat button appears next to it. It wipes your test conversation so the next message starts fresh. Use it when you want to see the greeting and opening flow again, or after testing handover, which leaves that chat paused the way a real takeover would. It asks you to confirm first, because it permanently deletes that conversation, its messages, and any test orders in it.",{"id":228,"title":229,"titles":230,"content":231,"level":100},"\u002Fhelp\u002Fgetting-started\u002Ftest-before-going-live#changing-your-mind-later","Changing your mind later",[42],"Once you've been live, the switch at the top of Home is how you take the AI off duty, over a holiday or while you rework your FAQs. It reads AI active or AI paused, and it works both ways. Whenever it's paused, your test number becomes the only one the AI answers again. If that switch is greyed out and reads AI not connected, there's no WhatsApp number on the account yet. Connect one and it becomes available.",{"id":55,"title":54,"titles":233,"content":234,"level":94},[],"When EezieLead's AI answers automatically, when it can't, and how to take over a conversation yourself. Once your AI is switched on, EezieLead reads what a customer wrote, finds the answer in your FAQs and product directory, and replies in a natural, on-brand way, usually within seconds. Here's what decides when it answers, so nothing feels like a surprise. Four things have to be true before the AI replies. A WhatsApp number is connected; there's at least one FAQ or product for it to answer from; the AI is switched on; and you haven't used up your plan's monthly conversation allowance. On top of those, the customer has to have messaged within the last 24 hours. If your AI isn't answering, it's one of those, and you don't have to guess which. The setup card at the bottom of your sidebar opens a panel that shows the first three as a short list with their current state, so the one that's holding you is visible rather than deduced. The fourth is your allowance, covered in plan limits. Two of them surprise people: No knowledge means no reply at all. With no FAQs and no products the AI stays silent even when it's switched on, rather than making something up. Adding a few of each is what turns it on in practice.A brand-new account starts switched off, on purpose. See test before going live.",{"id":236,"title":237,"titles":238,"content":239,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-ai-replies#the-24-hour-window","The 24-hour window",[54],"Once the AI is on, WhatsApp only lets businesses send free-form messages within 24 hours of the customer's last message. This is Meta's rule, not ours, and it shapes how the AI behaves. SituationWhat the AI doesCustomer messaged within the last 24 hoursReplies freely and automaticallyMore than 24 hours since their last messageCan't send a free-form reply; only an approved template can reach them So if a customer went quiet for a day or two and you want to re-open the chat, you have two ways to do it: send a pre-approved follow-up template from the Follow-up page in EezieLead, or simply message them by hand from your WhatsApp Business App, which stays free and needs no template, because your number is still on the app too. The 24-hour rule only limits automated messages sent through EezieLead. You keep your WhatsApp Business App, so you can always open it and message any customer one-to-one, free, anytime, no template.",{"id":241,"title":242,"titles":243,"content":244,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-ai-replies#taking-over-a-conversation","Taking over a conversation",[54],"There's no button to press. Just answer. The moment you send a message in a chat, from Conversations or from the WhatsApp Business App on your phone, the AI goes quiet in that chat and leaves it to you. The chat shows AI paused, and pressing Resume AI hands it back. That's the whole takeover: you type, it steps aside. Use it for anything sensitive, high-value, or that just needs a human touch. The AI won't talk over you. The switch at the top of Home is the bigger version of the same thing, and it covers every conversation at once. That's how you take the AI off duty entirely.",{"id":60,"title":59,"titles":246,"content":247,"level":94},[],"What a follow-up sends, why Meta checks the message first, who qualifies for one, and what it costs. Some customers ask a question, get their answer, and then go quiet. A follow-up is one short message that reaches them a few days later, so a lead does not slip away simply because nobody remembered to check back. If they answer, your AI picks the conversation up again as normal. It lives on the Follow-up page, and it is available on the Starter plan and above. One nudge per customer, ever, and only while the AI is still handling them. This is a single reminder, not a sequence of chasing messages. And the moment you reply to someone yourself, from Conversations or from the WhatsApp Business App on your phone, that conversation belongs to you, so we leave it alone.",{"id":249,"title":250,"titles":251,"content":252,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work#why-meta-checks-the-message-first","Why Meta checks the message first",[59],"Your AI writes a fresh reply to whatever a customer says, but WhatsApp only allows that within 24 hours of the customer's last message. How the AI replies covers that rule in full. A follow-up goes out days later, so it always lands outside those 24 hours. The only way WhatsApp lets you reach someone that far out is with a message Meta has read and approved beforehand. Meta and the app both call that a template. That is the one thing about follow-ups that works differently from the rest of EezieLead. You write the message once, Meta checks it, and from then on it sends by itself.",{"id":254,"title":255,"titles":256,"content":257,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work#setting-it-up","Setting it up",[59],"Press Set up follow-upThe Follow-up page starts with a single button. Everything after this is three short screens.Check what it saysThe AI writes a first draft for you, in the same voice as the rest of your replies. Read it, and change anything that does not sound like you. If you would rather it tried again, type what you want in the box under Not happy with it?, for example warmer and shorter, and press Redraft with AI.Two things keep a message simple and get it approved faster. Keep it to one job, earning a reply. And leave out names, order numbers, and anything else that would be a blank you fill in later, because a message with no blanks in it clears Meta's check more easily.Choose when it goes outSend after a number of days of no reply, and Only send between two hours of the day in your timezone. This is one setting for your whole business, and you can change it any time.Send it to MetaThe last screen shows how the message will look in a real chat, and a short Before it goes list that points out the wording Meta usually turns down. When it looks right, press Send to Meta for review.",{"id":259,"title":260,"titles":261,"content":262,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work#while-meta-is-checking-it","While Meta is checking it",[59],"The page turns into a four step line, Written, Sent to Meta, Meta review, Live, with the third step lit up. This usually takes under a day, sometimes up to two. We email you the moment Meta answers, so there is nothing to watch and nothing to do on that page. You can close it. A message that is being checked cannot be edited. That is Meta's restriction, not ours. Changes are possible again once the message is either approved or turned down.",{"id":264,"title":265,"titles":266,"content":267,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work#once-it-is-live","Once it is live",[59],"The page becomes a small dashboard with three numbers. NumberWhat it meansSent this monthFollow-ups that have gone out since the start of this monthRepliedHow many of those customers answered. This is the one worth watchingWaiting to sendQuiet leads that are queued up for a nudge Waiting to send is usually lower than the number of quiet leads you expect, and that is on purpose. A lead only qualifies while the AI is still handling the conversation. Once you have replied from your phone, that customer is yours, and no automatic message will go out on top of you. Under When it sends you can change the schedule at any time, or switch follow-ups off entirely with the toggle. A nudge that falls due outside your chosen hours waits until the hours open again. It is never sent early, and it is never skipped.",{"id":269,"title":270,"titles":271,"content":272,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work#if-meta-turns-it-down","If Meta turns it down",[59],"It happens, and it is fixable. The page shows Meta's own reason, in Meta's words, and then rewrites the message for you automatically. You see the old wording and the new one side by side, and you either press Resubmit to Meta or Edit myself if you would rather word it your own way. A message that has been turned down can be changed as often as you like, and each new version is checked in under a day. Two things cause most refusals, and the app warns you about both before you submit: A promotional message filed as a plain, useful one. Meta sorts every message into one of two kinds, a plain useful message or a promotional one, and each is priced differently. Discount and offer wording in the useful slot is usually refused. Either soften the wording or change the kind on the review screen.A blank left in the message, such as a spot for a customer's name. Follow-ups work best with no blanks at all.",{"id":274,"title":275,"titles":276,"content":277,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work#more-than-one-language","More than one language",[59],"Press Add language and we will draft the same nudge in the language you pick. Each language is checked by Meta separately and takes its own day or two. Until a new language is approved, customers who chat in it still get your first approved message, so nobody is left without a nudge while you wait.",{"id":279,"title":280,"titles":281,"content":282,"level":100},"\u002Fhelp\u002Fmessaging\u002Fhow-follow-ups-work#what-it-costs","What it costs",[59],"What goes outWho charges youA follow-up sent from EezieLeadMeta, directly to your WhatsApp accountYour AI replying inside the normal 24 hoursCovered by your EezieLead planA message you send by hand from the WhatsApp Business AppNobody, it stays free EezieLead does not add a markup to follow-ups. Meta's current rates are on their pricing page, and message costs explains the wider picture of who bills you for what. You always have the free route as well. Your number is still on the WhatsApp Business App, so you can open it and message a quiet customer by hand at any time, with no approval and no charge. Follow-ups exist so that you do not have to remember to.",{"id":71,"title":70,"titles":284,"content":285,"level":94},[],"EezieLead builds a lead from each conversation automatically. Here's exactly when that happens and what \"customer\" means, so nothing feels hidden. EezieLead turns conversations into leads for you automatically, no forms, no manual data entry. Because this happens in the background, this page spells out exactly when and how, so it never feels like the app is making silent decisions.",{"id":287,"title":288,"titles":289,"content":290,"level":100},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#a-conversation-starts-the-moment-someone-messages","A conversation starts the moment someone messages",[70],"The first time a new number messages your WhatsApp, EezieLead opens a conversation for them and logs every message. Nothing is created for you to manage yet. It's just capturing the chat.",{"id":292,"title":293,"titles":294,"content":295,"level":100},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#a-lead-is-built-when-the-conversation-settles","A lead is built when the conversation settles",[70],"EezieLead waits until a conversation goes quiet for a while, then reads the whole chat and creates a lead from it, automatically. It waits on purpose: by the end of the conversation it has the full picture, so the lead is accurate instead of half-formed. Each lead pulls the useful details out of the chat for you, including: What they wanted. The reason they reached out.How they found you. The channel they came through, when it's mentioned. This is a short fixed list rather than free text, so your leads group properly instead of splitting across a dozen spellings of the same thing.A short summary of the conversation.A status. The AI's read on where they got to: still in conversation, converted, deciding, or gone cold.Whether a follow-up is worth it.",{"id":297,"title":298,"titles":299,"content":300,"level":100},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#reading-a-conversation-costs-a-credit","Reading a conversation costs a credit",[70],"Building a lead means an AI reads the whole conversation, so it draws on your plan's AI\nconversation allowance in the same way a reply does. A conversation counts once per month\nno matter how much happens in it, so if the AI already answered in that chat, its lead is\nfree. Where you notice this is a chat the AI never touched, one you handled yourself after\ntaking over, or every chat if you have switched the AI off. Those cost a credit each when\ntheir lead gets built. If you run out of allowance, lead building waits instead of being skipped. Those\nconversations stay in the queue and are picked up when your next month starts or when you\nupgrade. The chat itself is always kept in full, so nothing is lost either way.",{"id":302,"title":303,"titles":304,"content":305,"level":100},"\u002Fhelp\u002Fleads\u002Fwhen-leads-are-created#what-customer-means-here","What \"customer\" means here",[70],"There isn't a separate \"customer\" record to create. A customer is simply a lead whose status is Converted. The AI sets a first guess from the conversation, and you can change any lead's Stage yourself, New, Contacted, Qualified, Won, or Lost, on the Leads page. Your changes always win over the AI's guess.",{"id":82,"title":81,"titles":307,"content":308,"level":94},[],"Connecting to EezieLead doesn't change what Meta charges. Here's what Meta bills, what stays free, and what changes on 1 October 2026. A fair question we hear a lot: \"The Business App is free. Does connecting to EezieLead mean I now pay for messages?\" The honest answer: connecting doesn't change Meta's rates. WhatsApp's message pricing is set by Meta and is the same whether or not you use EezieLead. We never add a message fee of our own and never mark Meta's up.",{"id":310,"title":311,"titles":312,"content":313,"level":100},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#what-costs-what","What costs what",[81],"WhatsApp's pricing hinges on Meta's 24-hour customer service window, the 24 hours after a customer's last message to you. What you're doingCostThe AI replying inside the 24-hour windowFree until 30 September 2026. From 1 October, the first 1,000 a month are free and Meta bills per message after thatReplying by hand from your WhatsApp Business AppFree, alwaysRe-opening a chat after 24 hours (a template message)Paid, per message",{"id":315,"title":316,"titles":317,"content":318,"level":100},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#what-changes-on-1-october-2026","What changes on 1 October 2026",[81],"Since November 2024, replies inside the 24-hour window have been free. From 1 October 2026 Meta bills them per message, at the same rates it charges for utility messages, which vary by country. Meta added a free monthly allowance on 1 September 2026. Every business phone number gets 1,000 free service messages a month, and Meta only charges from the 1,001st. The allowance resets each month and unused messages don't roll over. That works out to about 33 messages a day, so plenty of small businesses stay under it and pay nothing. Not sure where you stand? Check in 30 seconds. This applies to every reply sent through the WhatsApp Business Platform, which is the Cloud API your number connects to. It doesn't matter who wrote the reply: Meta's own AI, a third-party assistant like ours, or a person typing in a shared inbox. There is no version of this that only hits automation. The date has been widely misreported as a charge on every WhatsApp business. It isn't. The free green WhatsApp Business app and the paid Business Platform are two separate products with two separate billing systems, and this change is Platform only. We walk through both in Meta Business Agent pricing.",{"id":320,"title":321,"titles":322,"content":323,"level":100},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#the-free-path-is-still-there","The free path is still there",[81],"This is the part worth knowing, and it's why Coexistence matters more from October than it did before. Meta's own documentation is explicit that messages you send from the WhatsApp Business App stay free, and that they \"do not create, extend, or affect Cloud API conversation windows or Cloud API pricing.\" Your app messages sit entirely outside the Platform's billing. So on a connected number you keep two ways to answer, on the same number, at the same time: Let the AI reply. Instant, around the clock, billed per message by Meta from October.Pick up your phone and reply in the Business App. Free, always, no template needed. A business that only ever had the Platform has no free option after October. You do.",{"id":325,"title":326,"titles":327,"content":328,"level":100},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#connecting-to-eezielead-doesnt-cost-you-more","Connecting to EezieLead doesn't cost you more",[81],"You keep everything that was free about your Business App. Manual one-to-one messages stay free and unlimited. Coexistence doesn't touch them. The only thing that changes is that bulk broadcast lists become read-only (no one-to-many blasts to a saved list). If your business runs on answering customers, you pay nothing extra for connecting; if it runs on mass promotions, weigh that one point.",{"id":330,"title":331,"titles":332,"content":333,"level":100},"\u002Fhelp\u002Fbilling\u002Fmessage-costs#who-you-pay-and-where-to-see-the-rates","Who you pay, and where to see the rates",[81],"You pay Meta directly for any paid messages, through the payment method on your own WhatsApp Business account. That's added on Meta's side, when you connect your number, not when you sign up for EezieLead. EezieLead never bills you for WhatsApp messages and never marks them up. Your EezieLead subscription is separate: it covers the AI service, not your WhatsApp usage. Rates are set by Meta and vary by country and message type. See Meta's official estimates on the WhatsApp Business Platform pricing page.",{"id":87,"title":86,"titles":335,"content":336,"level":94},[],"What the AI conversation allowance covers, what happens when you run out, how long we keep your images and files, and what becomes of an unused free account. This page is about our limits. Meta's message fees are a separate thing and are\ncovered in Message costs.",{"id":338,"title":339,"titles":340,"content":341,"level":100},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#what-counts-as-an-ai-conversation","What counts as an AI conversation",[86],"Every plan includes a monthly allowance of AI conversations. A conversation counts once\nper calendar month, however many messages go back and forth in it. A customer who\nmessages you fifteen times on Tuesday and again on Friday is one conversation, not two,\nand not seventeen. Two things draw on the allowance, because both run a paid AI model: Replies the AI sends. The obvious one.Building the lead record, which happens once a conversation goes quiet and the AI\nreads the whole chat to summarise it. If the AI already replied in a chat, building its lead is free. You only spend a second\ncredit when there was no AI reply at all, which in practice means chats you took over\nyourself, and every chat if you have the AI switched off.",{"id":343,"title":344,"titles":345,"content":346,"level":100},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#when-you-run-out","When you run out",[86],"Two things change, and neither of them is a surprise bill. We do not charge overage. The AI stops replying until your next month starts or you upgrade. Your customers'\nmessages still arrive, Conversations still works, and you can answer by hand as usual. Lead building waits. Conversations that go quiet stay in the queue rather than being\nskipped, and they get processed when your allowance resets or you upgrade. The chats\nthemselves are always kept in full, so catching up later loses nothing. You get one email when you first hit the cap in a month, not one per conversation.",{"id":348,"title":349,"titles":350,"content":351,"level":100},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#trying-your-agent-doesnt-count","Trying your agent doesn't count",[86],"The preview beside your agent's settings is free and\ndoes not draw on your conversation allowance. Nothing is sent to anyone, no conversation is\ncreated, and practising there costs you nothing on any plan. It has its own separate limit so it can stay that way: 30 replies an hour, and 300 a month.\nThat's far more than tuning an agent needs. If you do reach it, the panel tells you which limit\nyou hit, and the hourly one lifts within the hour.",{"id":353,"title":354,"titles":355,"content":356,"level":100},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#how-long-we-keep-images-and-files","How long we keep images and files",[86],"Photos, voice notes, and documents from your conversations are deleted after: PlanMedia kept forFree30 daysStarter, Growth, Enterprise90 days The text of every conversation is kept for as long as your account is open, on every\nplan. So an old chat still reads in full, it just no longer has the attachments. Storing files costs us money for every day we hold them, and the shorter free window is a\nlarge part of how the free plan stays free. If you need a photo a customer sent, save it\nwhile the chat is recent.",{"id":358,"title":359,"titles":360,"content":361,"level":100},"\u002Fhelp\u002Fbilling\u002Fplan-limits-and-storage#free-accounts-nobody-uses","Free accounts nobody uses",[86],"While your number is connected to us, WhatsApp delivers every message to our servers and\nwe pay to receive and store them, even when nobody has opened EezieLead in months. So\nfree accounts that go quiet get wound down. After 90 days with no AI replies, nothing sent from EezieLead, and no\nchanges to your settings or knowledge base, we email you. After another 30 days of the\nsame, we may disable the account. Disabling means EezieLead stops sending and receiving on your number. Your WhatsApp\nBusiness Account, your number, and your chats on Meta's side are yours and are untouched,\nand replying from the WhatsApp Business app on your phone carries on exactly as before.\nYour EezieLead data is kept, not deleted, and one email to us turns the account back on. Signing in, changing a setting, or letting the AI answer once resets the clock. Paid\naccounts are never wound down this way while they are paid.",{"id":363,"title":59,"body":364,"description":62,"extension":734,"icon":12,"meta":735,"navigation":12,"ogImage":736,"path":60,"seo":737,"stem":61,"__hash__":738},"help_en\u002Fhelp\u002F2.messaging\u002F2.how-follow-ups-work.md",{"type":365,"value":366,"toc":718},"minimark",[367,371,379,392,396,405,413,416,419,490,493,510,513,522,530,533,536,586,591,598,605,608,619,622,625,641,644,650,653,656,694,708],[368,369,370],"p",{},"Some customers ask a question, get their answer, and then go quiet. A follow-up is one short message that reaches them a few days later, so a lead does not slip away simply because nobody remembered to check back. If they answer, your AI picks the conversation up again as normal.",[368,372,373,374,378],{},"It lives on the ",[375,376,377],"strong",{},"Follow-up"," page, and it is available on the Starter plan and above.",[380,381,382],"note",{},[368,383,384,387,388,391],{},[375,385,386],{},"One nudge per customer, ever, and only while the AI is still handling them."," This is a single reminder, not a sequence of chasing messages. And the moment you reply to someone yourself, from ",[375,389,390],{},"Conversations"," or from the WhatsApp Business App on your phone, that conversation belongs to you, so we leave it alone.",[393,394,250],"h2",{"id":395},"why-meta-checks-the-message-first",[368,397,398,399,404],{},"Your AI writes a fresh reply to whatever a customer says, but WhatsApp only allows that within 24 hours of the customer's last message. ",[400,401,403],"a",{"href":402},"\u002Fhelp\u002Fen\u002Fmessaging\u002Fhow-ai-replies","How the AI replies"," covers that rule in full.",[368,406,407,408,412],{},"A follow-up goes out days later, so it always lands outside those 24 hours. The only way WhatsApp lets you reach someone that far out is with a message Meta has read and approved beforehand. Meta and the app both call that a ",[409,410,411],"em",{},"template",".",[368,414,415],{},"That is the one thing about follow-ups that works differently from the rest of EezieLead. You write the message once, Meta checks it, and from then on it sends by itself.",[393,417,255],{"id":418},"setting-it-up",[420,421,423,431,437,441,455,458,462,476,480],"steps",{"level":422},"3",[424,425,427,428],"h3",{"id":426},"press-set-up-follow-up","Press ",[375,429,430],{},"Set up follow-up",[368,432,433,434,436],{},"The ",[375,435,377],{}," page starts with a single button. Everything after this is three short screens.",[424,438,440],{"id":439},"check-what-it-says","Check what it says",[368,442,443,444,447,448,451,452,412],{},"The AI writes a first draft for you, in the same voice as the rest of your replies. Read it, and change anything that does not sound like you. If you would rather it tried again, type what you want in the box under ",[375,445,446],{},"Not happy with it?",", for example ",[409,449,450],{},"warmer and shorter",", and press ",[375,453,454],{},"Redraft with AI",[368,456,457],{},"Two things keep a message simple and get it approved faster. Keep it to one job, earning a reply. And leave out names, order numbers, and anything else that would be a blank you fill in later, because a message with no blanks in it clears Meta's check more easily.",[424,459,461],{"id":460},"choose-when-it-goes-out","Choose when it goes out",[368,463,464,467,468,471,472,475],{},[375,465,466],{},"Send after"," a number of ",[375,469,470],{},"days of no reply",", and ",[375,473,474],{},"Only send between"," two hours of the day in your timezone. This is one setting for your whole business, and you can change it any time.",[424,477,479],{"id":478},"send-it-to-meta","Send it to Meta",[368,481,482,483,486,487,412],{},"The last screen shows how the message will look in a real chat, and a short ",[375,484,485],{},"Before it goes"," list that points out the wording Meta usually turns down. When it looks right, press ",[375,488,489],{},"Send to Meta for review",[393,491,260],{"id":492},"while-meta-is-checking-it",[368,494,495,496,499,500,499,503,499,506,509],{},"The page turns into a four step line, ",[375,497,498],{},"Written",", ",[375,501,502],{},"Sent to Meta",[375,504,505],{},"Meta review",[375,507,508],{},"Live",", with the third step lit up.",[368,511,512],{},"This usually takes under a day, sometimes up to two. We email you the moment Meta answers, so there is nothing to watch and nothing to do on that page. You can close it.",[514,515,516],"warning",{},[368,517,518,521],{},[375,519,520],{},"A message that is being checked cannot be edited."," That is Meta's restriction, not ours. Changes are possible again once the message is either approved or turned down.",[523,524],"image-with-caption",{":height":525,":width":526,"alt":527,"caption":528,"src":529},"1125","1461","The EezieLead Follow-up page while Meta is reviewing the message, showing the Written, Sent to Meta, Meta review and Live steps","While Meta is checking, the page shows how far along your message is. There is nothing for you to do here.","\u002Fhelp\u002Ffollow-up-in-review.png",[393,531,265],{"id":532},"once-it-is-live",[368,534,535],{},"The page becomes a small dashboard with three numbers.",[537,538,539,552],"table",{},[540,541,542],"thead",{},[543,544,545,549],"tr",{},[546,547,548],"th",{},"Number",[546,550,551],{},"What it means",[553,554,555,566,576],"tbody",{},[543,556,557,563],{},[558,559,560],"td",{},[375,561,562],{},"Sent this month",[558,564,565],{},"Follow-ups that have gone out since the start of this month",[543,567,568,573],{},[558,569,570],{},[375,571,572],{},"Replied",[558,574,575],{},"How many of those customers answered. This is the one worth watching",[543,577,578,583],{},[558,579,580],{},[375,581,582],{},"Waiting to send",[558,584,585],{},"Quiet leads that are queued up for a nudge",[368,587,588,590],{},[375,589,582],{}," is usually lower than the number of quiet leads you expect, and that is on purpose. A lead only qualifies while the AI is still handling the conversation. Once you have replied from your phone, that customer is yours, and no automatic message will go out on top of you.",[368,592,593,594,597],{},"Under ",[375,595,596],{},"When it sends"," you can change the schedule at any time, or switch follow-ups off entirely with the toggle. A nudge that falls due outside your chosen hours waits until the hours open again. It is never sent early, and it is never skipped.",[523,599],{":height":600,":width":601,"alt":602,"caption":603,"src":604},"1065","1458","The EezieLead Follow-up page once a message is live, showing Sent this month, Replied and Waiting to send above the live message and the schedule","Once a message is live, the page becomes a small dashboard: what went out, who answered, and who is still queued.","\u002Fhelp\u002Ffollow-up-live.png",[393,606,270],{"id":607},"if-meta-turns-it-down",[368,609,610,611,614,615,618],{},"It happens, and it is fixable. The page shows Meta's own reason, in Meta's words, and then rewrites the message for you automatically. You see the old wording and the new one side by side, and you either press ",[375,612,613],{},"Resubmit to Meta"," or ",[375,616,617],{},"Edit myself"," if you would rather word it your own way.",[368,620,621],{},"A message that has been turned down can be changed as often as you like, and each new version is checked in under a day.",[368,623,624],{},"Two things cause most refusals, and the app warns you about both before you submit:",[626,627,628,635],"ul",{},[629,630,631,634],"li",{},[375,632,633],{},"A promotional message filed as a plain, useful one."," Meta sorts every message into one of two kinds, a plain useful message or a promotional one, and each is priced differently. Discount and offer wording in the useful slot is usually refused. Either soften the wording or change the kind on the review screen.",[629,636,637,640],{},[375,638,639],{},"A blank left in the message,"," such as a spot for a customer's name. Follow-ups work best with no blanks at all.",[393,642,275],{"id":643},"more-than-one-language",[368,645,427,646,649],{},[375,647,648],{},"Add language"," and we will draft the same nudge in the language you pick. Each language is checked by Meta separately and takes its own day or two.",[368,651,652],{},"Until a new language is approved, customers who chat in it still get your first approved message, so nobody is left without a nudge while you wait.",[393,654,280],{"id":655},"what-it-costs",[537,657,658,668],{},[540,659,660],{},[543,661,662,665],{},[546,663,664],{},"What goes out",[546,666,667],{},"Who charges you",[553,669,670,678,686],{},[543,671,672,675],{},[558,673,674],{},"A follow-up sent from EezieLead",[558,676,677],{},"Meta, directly to your WhatsApp account",[543,679,680,683],{},[558,681,682],{},"Your AI replying inside the normal 24 hours",[558,684,685],{},"Covered by your EezieLead plan",[543,687,688,691],{},[558,689,690],{},"A message you send by hand from the WhatsApp Business App",[558,692,693],{},"Nobody, it stays free",[368,695,696,697,471,703,707],{},"EezieLead does not add a markup to follow-ups. Meta's current rates are on ",[400,698,702],{"href":699,"rel":700},"https:\u002F\u002Fbusiness.whatsapp.com\u002Fproducts\u002Fplatform-pricing",[701],"nofollow","their pricing page",[400,704,706],{"href":705},"\u002Fhelp\u002Fen\u002Fbilling\u002Fmessage-costs","message costs"," explains the wider picture of who bills you for what.",[709,710,711],"tip",{},[368,712,713,714,717],{},"You always have the free route as well. Your number is still on the ",[375,715,716],{},"WhatsApp Business App",", so you can open it and message a quiet customer by hand at any time, with no approval and no charge. Follow-ups exist so that you do not have to remember to.",{"title":719,"searchDepth":100,"depth":100,"links":720},"",[721,722,729,730,731,732,733],{"id":395,"depth":100,"text":250},{"id":418,"depth":100,"text":255,"children":723},[724,726,727,728],{"id":426,"depth":203,"text":725},"Press Set up follow-up",{"id":439,"depth":203,"text":440},{"id":460,"depth":203,"text":461},{"id":478,"depth":203,"text":479},{"id":492,"depth":100,"text":260},{"id":532,"depth":100,"text":265},{"id":607,"depth":100,"text":270},{"id":643,"depth":100,"text":275},{"id":655,"depth":100,"text":280},"md",{},"\u002Fog-image.png",{"title":59,"description":62},"g17fKOx_X6IYKc0zW99CZn6q5aN-AwK2_z4r3pzULLY",[740,741],{"title":54,"path":55,"stem":56,"children":-1},{"title":70,"path":71,"stem":72,"children":-1},1788892566321]